Account
Delete your ReedDriver account
This page deletes accounts for both ReedDriver apps: Reed (riders) and Reed Driver (drivers). You can also delete your account inside the app: in Reed, open Profile → Delete account; in Reed Driver, open Settings → Manage account → Delete account.
How it works
- Enter the email address or phone number you sign in with.
- We send a one-time code to that email, or by WhatsApp/SMS to that phone.
- Enter the code and type DELETE. Your account is deleted straight away and you are signed out on every device.
Deletion is permanent and cannot be undone. You cannot delete while a trip or school run is in progress, or while a driver account owes Reed commission. Finish the trip or settle the balance first.
What we delete
- Your name, phone number, email address and profile photo
- Your login (phone, email or Google sign-in) and every signed-in device
- Push notification tokens, live location and online status
- Emergency contacts and trip-sharing settings
- Photos you sent in trip chats, and saved addresses on your phone
- School-run child profiles and photos, guardians and future school-run plans
What we keep, and for how long
These records stay without your name, phone, email or photo and are deleted at the end of the period.
- Completed trip records (7 years): Route, times, fare and the other trip participant, kept without your name or contact details for disputes, tax and safety.
- Payments, wallet, earnings and commission ledgers (7 years): Tax, accounting and fraud-prevention law requires these transaction records.
- Safety and SOS reports, support tickets and trip chat text (3 years): Needed to investigate safety incidents, complaints and fraud.
- Driver verification documents and school-run screening results (3 years): Licensing, insurance and child-safety rules require proof of who was approved to drive.
Questions: [email protected]. See our Privacy Policy.